Who we are
At UnbrandedProducts.co.uk, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us or use our services.
Your privacy is important to us, and we only use your information where we have a legitimate reason or legal basis to do so.
1. Who We Are
UnbrandedProducts.co.uk is the website and business responsible for handling the personal information collected through this website.
If you have any questions about this Privacy Policy or how your information is used, please contact us through the contact details provided on our website.
Telephone: 07904 722415
2. Information We Collect
When you use our website or place an order, we may collect information such as:
Your name;
Billing address;
Delivery address;
Email address;
Telephone number;
Order details;
Products purchased;
Payment and transaction information;
Information you provide when contacting us; and
Information necessary to process returns, refunds or customer service enquiries.
We only collect information that is reasonably necessary to operate our website, process your order and provide customer service.
3. Payment Information
When you make a payment through our website, your payment may be processed by a third-party payment provider.
Your payment provider may collect and process payment information, including card or other payment details, according to its own privacy policy and security procedures.
We do not normally have access to or store your full payment card number.
We may receive information such as confirmation that a payment has been made, the transaction amount and information needed to identify and manage your order.
4. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders;
Take and confirm payments;
Arrange delivery;
Contact you about your order;
Provide customer support;
Process returns, refunds and exchanges;
Respond to enquiries;
Prevent fraud and misuse;
Keep business and financial records;
Improve our website and services;
Maintain website security;
Comply with our legal obligations; and
Send marketing communications where legally permitted.
We will not use your information for purposes that are incompatible with those explained in this Privacy Policy.
5. Our Legal Basis for Using Your Information
We process personal information using one or more lawful bases under applicable UK data protection law.
These may include:
Contract
We need certain information to process and fulfil your order and provide the products you have purchased.
Legal obligation
We may need to keep or process information to comply with legal, tax, accounting or other regulatory requirements.
Legitimate interests
We may use information where necessary for legitimate business purposes, such as maintaining website security, preventing fraud, managing customer enquiries and improving our services.
Consent
Where consent is required, we will ask you for it before using your information for that purpose.
You can withdraw consent where we rely on consent as our lawful basis.
6. Who We Share Your Information With
We may share relevant information with trusted companies and service providers where necessary to operate our business.
These may include:
Payment providers;
Delivery and courier companies;
Website hosting providers;
WooCommerce or other ecommerce service providers;
IT and technical service providers;
Fraud prevention and security services;
Accounting or professional advisers where necessary; and
Government authorities or law enforcement where legally required.
We only provide third parties with information that is reasonably necessary for them to provide their service.
We do not sell your personal information to third parties.
7. Delivery Information
When you place an order, we may provide your name, delivery address, telephone number and other necessary information to the delivery or fulfilment service responsible for delivering your order.
This information is used so that your purchase can be delivered to you.
8. Customer Communications
If you contact us through the contact details provided on our website, we may keep information from your communication so that we can respond to you and deal with your enquiry.
We may also keep records of customer communications where reasonably necessary to:
Provide customer service;
Deal with complaints;
Handle returns and refunds;
Resolve disputes; or
Meet legal or business record-keeping requirements.
9. Marketing
We may send information about products, offers or promotions where we are legally permitted to do so.
Where your consent is required, we will ask for your consent.
You can unsubscribe from marketing communications at any time.
Unsubscribing from marketing will not prevent us from sending important messages relating to an order you have placed, such as order confirmations, delivery information or information about a return or refund.
10. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
Keep the website functioning correctly;
Remember items in your shopping basket;
Help with checkout;
Keep your session secure;
Remember certain preferences;
Understand how visitors use our website; and
Improve website performance.
Some cookies are necessary for the website to operate.
Other cookies, such as certain analytics or marketing cookies, may require your consent.
You can manage cookies through your browser settings and any cookie controls provided on our website.
11. How We Protect Your Information
We take reasonable steps to protect your personal information against:
Unauthorised access;
Loss;
Misuse;
Accidental disclosure;
Unauthorised alteration; and
Unauthorised destruction.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary.
The length of time we keep information depends on why we collected it.
For example, we may keep order and transaction information for as long as necessary to:
Complete and manage your order;
Deal with returns, refunds or complaints;
Meet accounting and tax requirements;
Protect our business in the event of a dispute; or
Meet other legal obligations.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
13. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
Ask what personal information we hold about you;
Request a copy of your personal information;
Ask us to correct inaccurate information;
Ask us to delete your information in certain circumstances;
Ask us to restrict how we use your information in certain circumstances;
Object to certain uses of your information;
Withdraw consent where we rely on consent; and
Request your information in a portable format where applicable.
These rights are subject to certain legal conditions and exceptions.
14. How to Make a Privacy Request
If you would like to ask about the personal information we hold about you or exercise one of your data protection rights, please contact us using the contact details provided on our website.
Telephone: 07904 722415
We may need to ask for information to confirm your identity before providing certain personal information or making changes.
15. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where we are not legally permitted to do so.
If you believe that a child has provided personal information to us inappropriately, please contact us.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of websites that we do not operate.
We recommend checking the privacy policy of any third-party website before providing your personal information.
17. International Data Transfers
Some companies that provide services to our business may process personal information outside the United Kingdom.
Where this happens, appropriate measures will be taken to protect personal information in accordance with applicable data protection law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made because of:
Changes to our website;
Changes to our services;
Changes to the way we process personal information; or
Changes in applicable law.
The latest version will always be published on this page.
19. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concern.
Telephone: 07904 722415
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled in accordance with data protection law. The ICO is the UK’s independent regulator for data protection.
20. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us through the contact details provided on our website.
UnbrandedProducts.co.uk
Telephone: 07904 722415
We are happy to answer questions about how your information is collected and used.
Who we are
At UnbrandedProducts.co.uk, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us or use our services.
Your privacy is important to us, and we only use your information where we have a legitimate reason or legal basis to do so.
1. Who We Are
UnbrandedProducts.co.uk is the website and business responsible for handling the personal information collected through this website.
If you have any questions about this Privacy Policy or how your information is used, please contact us through the contact details provided on our website.
Telephone: 07904 722415
2. Information We Collect
When you use our website or place an order, we may collect information such as:
Your name;
Billing address;
Delivery address;
Email address;
Telephone number;
Order details;
Products purchased;
Payment and transaction information;
Information you provide when contacting us; and
Information necessary to process returns, refunds or customer service enquiries.
We only collect information that is reasonably necessary to operate our website, process your order and provide customer service.
3. Payment Information
When you make a payment through our website, your payment may be processed by a third-party payment provider.
Your payment provider may collect and process payment information, including card or other payment details, according to its own privacy policy and security procedures.
We do not normally have access to or store your full payment card number.
We may receive information such as confirmation that a payment has been made, the transaction amount and information needed to identify and manage your order.
4. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders;
Take and confirm payments;
Arrange delivery;
Contact you about your order;
Provide customer support;
Process returns, refunds and exchanges;
Respond to enquiries;
Prevent fraud and misuse;
Keep business and financial records;
Improve our website and services;
Maintain website security;
Comply with our legal obligations; and
Send marketing communications where legally permitted.
We will not use your information for purposes that are incompatible with those explained in this Privacy Policy.
5. Our Legal Basis for Using Your Information
We process personal information using one or more lawful bases under applicable UK data protection law.
These may include:
Contract
We need certain information to process and fulfil your order and provide the products you have purchased.
Legal obligation
We may need to keep or process information to comply with legal, tax, accounting or other regulatory requirements.
Legitimate interests
We may use information where necessary for legitimate business purposes, such as maintaining website security, preventing fraud, managing customer enquiries and improving our services.
Consent
Where consent is required, we will ask you for it before using your information for that purpose.
You can withdraw consent where we rely on consent as our lawful basis.
6. Who We Share Your Information With
We may share relevant information with trusted companies and service providers where necessary to operate our business.
These may include:
Payment providers;
Delivery and courier companies;
Website hosting providers;
WooCommerce or other ecommerce service providers;
IT and technical service providers;
Fraud prevention and security services;
Accounting or professional advisers where necessary; and
Government authorities or law enforcement where legally required.
We only provide third parties with information that is reasonably necessary for them to provide their service.
We do not sell your personal information to third parties.
7. Delivery Information
When you place an order, we may provide your name, delivery address, telephone number and other necessary information to the delivery or fulfilment service responsible for delivering your order.
This information is used so that your purchase can be delivered to you.
8. Customer Communications
If you contact us through the contact details provided on our website, we may keep information from your communication so that we can respond to you and deal with your enquiry.
We may also keep records of customer communications where reasonably necessary to:
Provide customer service;
Deal with complaints;
Handle returns and refunds;
Resolve disputes; or
Meet legal or business record-keeping requirements.
9. Marketing
We may send information about products, offers or promotions where we are legally permitted to do so.
Where your consent is required, we will ask for your consent.
You can unsubscribe from marketing communications at any time.
Unsubscribing from marketing will not prevent us from sending important messages relating to an order you have placed, such as order confirmations, delivery information or information about a return or refund.
10. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
Keep the website functioning correctly;
Remember items in your shopping basket;
Help with checkout;
Keep your session secure;
Remember certain preferences;
Understand how visitors use our website; and
Improve website performance.
Some cookies are necessary for the website to operate.
Other cookies, such as certain analytics or marketing cookies, may require your consent.
You can manage cookies through your browser settings and any cookie controls provided on our website.
11. How We Protect Your Information
We take reasonable steps to protect your personal information against:
Unauthorised access;
Loss;
Misuse;
Accidental disclosure;
Unauthorised alteration; and
Unauthorised destruction.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary.
The length of time we keep information depends on why we collected it.
For example, we may keep order and transaction information for as long as necessary to:
Complete and manage your order;
Deal with returns, refunds or complaints;
Meet accounting and tax requirements;
Protect our business in the event of a dispute; or
Meet other legal obligations.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
13. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
Ask what personal information we hold about you;
Request a copy of your personal information;
Ask us to correct inaccurate information;
Ask us to delete your information in certain circumstances;
Ask us to restrict how we use your information in certain circumstances;
Object to certain uses of your information;
Withdraw consent where we rely on consent; and
Request your information in a portable format where applicable.
These rights are subject to certain legal conditions and exceptions.
14. How to Make a Privacy Request
If you would like to ask about the personal information we hold about you or exercise one of your data protection rights, please contact us using the contact details provided on our website.
Telephone: 07904 722415
We may need to ask for information to confirm your identity before providing certain personal information or making changes.
15. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where we are not legally permitted to do so.
If you believe that a child has provided personal information to us inappropriately, please contact us.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of websites that we do not operate.
We recommend checking the privacy policy of any third-party website before providing your personal information.
17. International Data Transfers
Some companies that provide services to our business may process personal information outside the United Kingdom.
Where this happens, appropriate measures will be taken to protect personal information in accordance with applicable data protection law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made because of:
Changes to our website;
Changes to our services;
Changes to the way we process personal information; or
Changes in applicable law.
The latest version will always be published on this page.
19. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concern.
Telephone: 07904 722415
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled in accordance with data protection law. The ICO is the UK’s independent regulator for data protection.
20. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us through the contact details provided on our website.
UnbrandedProducts.co.uk
Telephone: 07904 722415
We are happy to answer questions about how your information is collected and used.
